I just wanted to commend Ian from Wildlife acoustics on his fine customer service. I was recently having trouble with an error message. It took some time to figure out exactly what the problem was, and isolate the bug, but through the entire process the customer service I received was outstanding. Once the problem was isolated, a fix posted was posted in under 24 hours. There are not very many companies that stand behind their products, and work this hard to make sure their customers are happy.

Chris Edge
PhD Candidate
Canadian Rivers Institute
University of New Brunswick

I would like to second this point!
Recently I had to transfer Songscope and all associated recognizers from my supervisors Mac to my own PC. Not only did Ian walk me through the entire process, but any bugs that were involved with transfering my data were fixed within 24 hours. I would also like to express my gratitude to Ian for his amazing customer service. As a new masters student working with a program that deals with sound knowledge far outside of my area of expertise, Songscope along with Ians support has made this a painless learning experience!

thanks again Ian
Rachel Buxton
Masters Candidate
Memorial University of Newfoundland

And I would like to add a third vote to the above two posts. We discovered a widespread bug in our songmeters where most of them failed to record after upgrading to a new software version. Since we (Ontario Ministry of Natural Resources) were deploying them to helicopter fly-in locations in less than a week we were a bit worried about this aspect of our project.

I posted a message Thursday, by Friday Sherwood had a temporary solution that would work, and by early Saturday Ian let us know there was a new software update that would fix this problem. This is a great turn-around time and excellent customer support.

Thank you very much Ian, Sherwood and others at the company for working to find a solution, and letting us know you were working to find a solution.

Kevan Cowcill
Contract Wildlife Biologist